Contact the team

Need to contact us? Find out how on this page.

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    Get in touch

    We love to chat about your travel plans and are happy to talk if you have any questions.

    Support hours

    We are available 24 hours a day, 7 days a week — by WhatsApp, phone, email or our social networks. Real people, fast answers.

    Where we operate

    Adrenaline Tours is a Mexico-based adventure travel agency. We operate in Cancún, Riviera Maya, Tulum, Puerto Morelos, Holbox, Cozumel, Chichén Itzá, Mexico City, Teotihuacan, Xochimilco, La Paz, Los Cabos — and Saranda, Albania.

    Frequently asked questions

    Have more questions? Contact us.

    You can book directly on our website, call us, or send us a message through our social networks or WhatsApp. Once you have selected the experience, we will guide you through the payment and confirmation process — your spot is secured the moment you complete your booking.

    The price includes everything necessary to enjoy the experience: transportation (where indicated), equipment, certified guides and meals. Specific details are indicated in the description of each experience.

    We have a flexible cancellation policy: contact us at least 72 hours in advance to receive a refund or reschedule your experience — no penalties, no questions asked.

    Children under 5 years old are free of charge. Children between 5 and 11 years old are entitled to a reduced rate, and from 12 years old the full adult rate applies. Some activities have a minimum age of 5 years — check the description of each experience.

    We recommend comfortable clothing, closed-toe shoes, swimwear and towel for water activities, a hat and biodegradable sunscreen. If the activity requires special equipment, we provide it.

    You can reach us by phone, WhatsApp (+52 722 825 2878), email (booking@adrenalina.tours) or our social networks — we are available 24/7, before, during and after your experience.