Frequently asked questions
Have more questions? Contact us.
How can I book a tour?
You can book directly on our website, call us, or send us a message on WhatsApp or our social networks. Once you have selected your experience, we guide you through the payment and confirmation process — your spot is secured the moment you complete your booking.
What payment methods do you accept?
We accept credit and debit cards, bank transfers and electronic methods such as PayPal. We also offer cash payment at the time of boarding. Please note that card payments include an additional bank charge.
What is the cancellation policy?
We have a flexible cancellation policy: contact us at least 72 hours in advance to receive a refund or reschedule. If you arrive late, we will do our best to accommodate you, but participation cannot be guaranteed — we recommend arriving well in advance.
What happens if there is bad weather?
Safety is our priority. In case of bad weather we will notify you in advance to reschedule or refund your experience as appropriate, following our cancellation policies.
Are the tours suitable for children and families?
Yes! Our experiences are designed for families. Children under 5 are free of charge, ages 5–11 pay a reduced rate, and from 12 the adult rate applies. Some activities have a minimum age — check each tour description.
Do you offer hotel pickup and transportation?
Many experiences include transportation from specific meeting points or hotel pickup — check the description of each tour. We also offer private transportation for groups, corporate events and family reunions: contact us to coordinate it.
Not sure which tour is right for you?
We're here to help.
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Tell us about your trip and we will reply with the perfect options for your group.
